Shipping policy

At Chell Rae Boutique & Tanning, we strive to provide our customers with a seamless shopping experience, which includes efficient and reliable shipping services. This Shipping Policy outlines important details regarding our shipping process, delivery times, and related procedures.

1. Processing Time & Order Cancelations:

Once an order is placed on our website, please allow 1-3 business days for processing. In most cases orders placed by 3pm CST are processed by next day. During peak seasons or promotional periods, processing times may be slightly longer, but we make every effort to ensure your order is dispatched as quickly as possible. Orders cannot be cancelled once they are placed. We pick and package orders promptly to ensure you receive them in a timely manner, so cancellations are not possible. Please see our return policy to see if your order is eligible for return.  

2. Shipping Methods:

We offer several shipping options to accommodate the diverse needs of our customers. Our primary carrier is USPS. The available shipping methods and associated costs will be displayed during the checkout process for your convenience.

3. Domestic Shipping:

For orders within the United States, we partner with reputable shipping carriers to deliver your items securely and on time. Once your order has been processed and shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

4. Shipping Delays:

While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather events, natural disasters, or postal delays may occasionally impact shipping times. In the event of a significant delay, we will notify you promptly and work diligently to resolve any issues that may arise.

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery online or through the carrier's mobile app. If you encounter any difficulties tracking your order, please don't hesitate to contact our customer service team for assistance.

6. Shipping Address:

Please ensure that your shipping address is accurate and complete at the time of checkout to avoid any delays or missdeliveries. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Contact Us:

If you have any questions or concerns regarding our Shipping Policy or need assistance with your order, please don't hesitate to contact our customer service team at chellraeboutique@gmail.com. We are here to help and ensure that your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Chell Rae Boutique & Tanning. We appreciate your business and look forward to serving you!